Hi Frances
thank you so much for your feedback; it is very important to hear from you about our lessons and our venues - we appreciate it and we do act on it.
With regards to the pools, Keech Hospice is a hydro pool and runs over 33 degrees whilst the Hilton is a standard pool and runs between 30-30.5 degrees. As you know, we did have some issues with the Hilton earlier this year which have now been addressed and the pool temperature is as it should be. We constantly monitor this at every lesson.
Swimming pool venues are very different and the Hilton is a Club whilst Keech Hospice is a private facility; unfortunately this did lead to some problems but these have now all been rectified and sorted; we are always very happy to tell you about the venues and we include lots of information about them in the joining instructions.
On another note, I am delighted that you are enjoying the classes and you are getting on well with our instructors - they are all very lovely and approachable and will help you with what ever you may need. Happy swimming!
Best wishes Tamsin