I am sorry to hear that you had found our service disappointing, what could we do to improve your experience whilst shopping online with us?
We are always willing to take on board new ideas and approaches to improve our customer relations.
Regards to your Crystal Garland we do sell these as a low budget alternative to real crystal hanging garland.
These are acrylic based crystal effect and will not give off the same feel or quality as the original materials, however this is more of a show piece used to give the crystal look to your decorations, and not necessarily the feel.
Wedding Mall