William Russell Ulasan

Thank you for your comments and 5* positive review! We are so pleased to hear that you are happy with the service you have received from us and especially that you feel secure and looked after should an emergency situation occur. Your comments have been passed on to our claims team who were really pleased to hear of this. If you do recommend our company to any of your friends, please do take advantage of our 'Recommend a Friend' scheme where you and your friend can receive an Amazon voucher. All the details can be found on our website here: https://www.william-russell.com/recommend-a-friend/. Thanks again for your feedback.

Thank you for taking the time to contact us with your positive feedback. We're pleased to hear that you remain happy with your policy. Should we introduce any loyalty schemes going forwards we will of course let our customers know.

Thank you for your positive review and for providing feedback on our service. I’m sorry that a claim you submitted was received late. I am pleased this has been sorted for you and please know that we are always on hand to assist you along the way should you need us in the future. Thank you again for getting in touch.

Thank you for taking the time to leave us your feedback. We are very sorry to hear that you have found our claims process to be difficult. Claiming medical bills should be easy and straight forward and I have spoken with our Claims Team Manager regarding their processes and I have contacted you directly with some further information. We do hope that your experience with us going forward is more positive and thank you again for providing us with your comments.

Thank you very much for your 5 star positive review! Your comments have been passed on to Wendy who was really pleased to hear this. We sincerely thank you again for taking the time to comment about your new Global Life Insurance cover.

Thank you for taking the time to leave us your feedback and review. I have contacted you directly with some further information which I hope is helpful. We do hope that your experience with us going forward is a positive one and our claims team are always on hand to assist you along the way should you ever have the need to claim. Thank you again, so much, for getting in touch with us.

Thank you for taking the time to contact us with your 5 star positive feedback. We are so pleased to hear that you remain happy with the service you have received when renewing your William Russell international health insurance product.

Thank you for taking the time to leave us your feedback. We are very sorry to hear that you have found our direct billing process unsatisfactory. I have spoken with our International Hospital Network Manager and have contacted you directly with some further information. I also directed you to our Global Medical Network where a list of our direct billing facilities can be found (https://www.william-russell.com/our-medical-network/) We do hope that your experience with us going forward improves and we thank you again for getting in touch with us.

Many thanks for your 5* positive feedback. We are very happy to have you with us and it's great to know you would recommend our Global Health Insurance! We sincerely thank you again for taking the time to comment.

Thank you for taking the time to contact us with your positive feedback. We are pleased to hear that you remain happy with the service you have received while renewing your Global Income Protection policy.