Bagaimana ulasan Feefo dikumpulkan?

Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.

Siapa saja yang dapat menulis ulasan Feefo?

Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.

Bagaimana cara kami memverifikasi ulasan?

Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.

Bagaimana kami menangani ulasan palsu?

Feefo mencegah orang memberikan ulasan palsu karena kami hanya mengundang pembeli terverifikasi untuk memberikan umpan balik.

William Russell Ulasan | Ulasan Layanan Pelanggan untuk https://www.feefo.com/reviews/william-russell-ltd | Feefo

Menampilkan seluruh 1,318 ulasan

Victoria Battlay

5 years ago

Tanggal pembelian: 12/02/2019

Apa yang dikatakan Victoria Battlay tentang William Russell:

Having renewed my insurance policy, I asked for information regarding making a claim and received no response.

Angela Hurst

William Russell

5 years ago

Thank you for taking the time to leave us your feedback. We are very sorry to hear that you have had an unsatisfactory experience with our claims process Claiming medical bills should be easy and straight forward and our website provides lots of information on this. I have investigated your file in detail with our claims team and have contacted you directly with a further explanation of my findings. We do hope that your experience with us is a more positive one and thank you again for getting in touch with us.

Francine Monique Sheldon

5 years ago

Tanggal pembelian: 25/02/2019

Apa yang dikatakan Francine Monique Sheldon tentang William Russell:

They are very prompt in informing you of renewals dates and providing all relevant information regarding changes etc

Angela Hurst

William Russell

5 years ago

Many thanks for your 5 star positive review. We are pleased to hear that you are happy with the service that you have received from our team while processing your Global Life Insurance policy renewal. We are very happy to have you with us as a William Russell customer, for so many years! We sincerely thank you again for taking the time to comment.

Pelanggan Tepercaya

5 years ago

Tanggal pembelian: 16/02/2019

Great

Angela Hurst

William Russell

5 years ago

Thank you for taking the time to contact us with your 5 star positive feedback. We are very pleased to hear that you remain happy with the service you have received.

Pelanggan Tepercaya

5 years ago

Tanggal pembelian: 15/02/2019

Great attention and attitude.

Angela Hurst

William Russell

5 years ago

Many thanks for your 5* positive feedback. We are happy to have you with us, it's great to know you feel well looked after. Please get in touch should you have any queries regarding your new Global Health Insurance Plan.

Pelanggan Tepercaya

5 years ago

Tanggal pembelian: 15/02/2019

Prompt and helpful invoicing.

Angela Hurst

William Russell

5 years ago

Thank you for taking the time to contact us with your 5* positive review. We are so pleased to hear that you remain happy with the service you have received in processing your William Russell Global Health Insurance plan.

Pelanggan Tepercaya

5 years ago

Tanggal pembelian: 01/02/2019

Price is very high, benefits are inexistent in the absence of serious illness, information on cover and authorisation process lack clarity.

Angela Hurst

William Russell

5 years ago

Thank you for your feedback. We understand your point regarding the cost of cover which is a concern affecting the medical insurance industry as a whole. We are always looking at ways that we can provide ample but affordable cover to our customers. We appreciate you getting in touch, your feedback is very valuable to us.

Pelanggan Tepercaya

5 years ago

Tanggal pembelian: 03/02/2019

The service was quick, friendly and showed pragmatism and flexibility.

Angela Hurst

William Russell

5 years ago

Thank you very much for your 5 star positive review! Your comments have been passed on to our administration team who were really pleased to hear this. We thank you again for taking the time to comment on your Global Health Insurance renewal.

Dean Schweizer

5 years ago

Tanggal pembelian: 20/02/2019

Apa yang dikatakan Dean Schweizer tentang William Russell:

I could not understand the reasons for the intial exclusions and in some cases they agreed that they were not required and removed them. Should not have included them to begin with.

Angela Hurst

William Russell

5 years ago

Thank you for leaving us your feedback. We are so sorry to hear that you have found our underwriting process unclear. We endeavour to deliver excellent quality customer care at all times. I have investigated your file thoroughly with our underwriting team and have contacted you directly with a further explanation of the outcome. We do hope that your connection with us in the future is more positive and I really appreciate you getting in touch with us with your comments.

Pelanggan Tepercaya

5 years ago

Tanggal pembelian: 20/02/2019

Very speedy response. I was switching from another supplier, and was impressed by the speed with which we received the quotation. It was also nice that the information about the policy was presented i

...

Read all

Angela Hurst

William Russell

5 years ago

Thank you so much for your 5 star review and positive comments. We are thrilled to hear that you are so pleased with the service that you have received from our team while setting up your new International Health plan. We very much appreciate you taking the time to comment.

Samantha Griffiths

Koh Samui

5 years ago

Tanggal pembelian: 23/02/2019

Apa yang dikatakan Samantha Griffiths tentang William Russell:

Excellent service. Your operator service / customer service I rate 10 out of 10.

Angela Hurst

William Russell

5 years ago

Many thanks for your 5 star positive review. We are absolutely delighted to hear how pleased you are with the service that you have received from our team while renewing your Global Health Insurance plan. We sincerely thank you again for taking the time to comment.

Belum menerima undangan ulasan?

Tentang William Russell

William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.

Read all

+44 (0) 1276 486 477

William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom

Feefo Trusted Service Awards

Penghargaan independen kami memberikan pengakuan kepada merek terbaik untuk layanan pelanggan. Pemenang ditentukan berdasarkan peringkat yang diterima dari pelanggan mereka.

Apa itu Trusted Service Awards

Mengapa ulasan Feefo tepercaya?

Pelajari lebih lanjut tentang Feefo