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William Russell Ulasan

Dinilai
Sangat baik

Independent provider of international health, life & income protection insurance.

Layanan
4.6
/5
Produk
4.5
/5

5

4

3

2

1

124

37

6

1

4

172

peringkat selama setahun terakhir

Menampilkan seluruh 1,318 ulasan
AB
Alasdair James Benjafield
SINGAPORE
5 years ago
Tanggal pembelian: 18/02/2019
Apa yang dikatakan Alasdair James Benjafield tentang William Russell:
The claims team in the UK does an excellent job in maintaining cordial customer relations and processes complex claims quickly.
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Natalie Harris
William Russell
5 years ago
Thank you for your fantastic rating and comments. We very much value your feedback and are really pleased to hear that you are happy with the service you have received from us and especially that you feel our claims team does an excellent job. Your comments have been passed on to our claims team who were really pleased to hear this. Thanks once again for getting in touch.
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AD
Anthony Dixon
5 years ago
Tanggal pembelian: 18/02/2019
Apa yang dikatakan Anthony Dixon tentang William Russell:
Not had to use the medical cover so far, but happy with what has been done.
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Natalie Harris
William Russell
5 years ago
Thank you for your positive review and feedback. We are grateful you have taken the time to contact us and we’re pleased to hear that you are happy with the service you have received from us so far. We understand your point regarding the cost of cover which is a concern affecting the medical insurance industry as a whole, please understand that we constantly look at ways that we can provide a comprehensive but affordable cover to our customers.
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TB
Tiziano Pio Bonicelli
5 years ago
Tanggal pembelian: 01/01/2019
Apa yang dikatakan Tiziano Pio Bonicelli tentang William Russell:
Reembolso das cosnultas muito laborioso. Tima demanding. Parece falta de confiança para um plano tão caro (>12000US$/y)!!!
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Natalie Harris
William Russell
5 years ago
Obrigado por nos deixar seu feedback. Lamentamos muito que você tenha achado o nosso processo de reembolso insatisfatório. Nós nos esforçamos para fornecer um serviço excelente ao cliente em todos os momentos, e reembolso de contas médicas deve ser fácil e direta. Eu investiguei seu arquivo em detalhes com a nossa equipe de reclamações e entrei em contato diretamente com você com uma explicação adicional das minhas descobertas. Esperamos que sua experiência conosco seja muito mais positiva e agradecemos novamente por entrar em contato conosco.
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SB
Simon Fran�oise Byron
5 years ago
Tanggal pembelian: 31/01/2019
Apa yang dikatakan Simon Fran�oise Byron tentang William Russell:
I had a medical issue recently and Monica Lemos De Vilhena assisted me. the service was prompt and professional. I felt that if I was in real trouble a medivac was definitely going to happen. living i
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Natalie Harris
William Russell
5 years ago
Thank you for your fantastic rating and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us and especially that you feel secure and looked after should an emergency situation occur. We strive to deliver excellent quality customer care at all times. Thank you again for getting in touch.
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CM
Chishamiso Mudenyanga
5 years ago
Tanggal pembelian: 31/01/2019
Apa yang dikatakan Chishamiso Mudenyanga tentang William Russell:
I really do not have contact with William Russell as the broker is the one doing all the communication. Thus I cant really comment on this.
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Natalie Harris
William Russell
5 years ago
Thank you for taking the time to contact us with your positive feedback. We are pleased to hear that you remain happy with the service you have received.
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AW
Ashley Willson
5 years ago
Tanggal pembelian: 31/01/2019
Apa yang dikatakan Ashley Willson tentang William Russell:
Always provide a prompt and excellent service.
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Natalie Harris
William Russell
5 years ago
Thank you for your generous rating and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us and that we have been prompt in delivering your renewal. We appreciate you taking time to contact us.
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MB
Martin Louis Bliss
La Oliva
5 years ago
Tanggal pembelian: 31/01/2019
Apa yang dikatakan Martin Louis Bliss tentang William Russell:
Excellent service, and good product, no need to do anything!
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Natalie Harris
William Russell
5 years ago
Thank you for your 5 star review! We are pleased to hear you have received excellent service, that you are happy with your cover and that we have made your renewals process easy. We do our best to ensure we provide a professional, efficient service at all times. Thank you again for taking the time to comment.
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MJ
Michael Paul Johnsen
5 years ago
Tanggal pembelian: 31/01/2019
Apa yang dikatakan Michael Paul Johnsen tentang William Russell:
Extremely professional & speedy communications, replies and follow up by erica in HK, simon in UK, and manya in Denmark. Very impressive. Thank you...
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Natalie Harris
William Russell
5 years ago
Many thanks for your fantastic 5 star review. We are delighted to hear how pleased you are with the service that you have received. We appreciate you taking the time to leave us your comments.
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SK
Steven Eugene Kuhn
5 years ago
Tanggal pembelian: 31/01/2019
Apa yang dikatakan Steven Eugene Kuhn tentang William Russell:
Always a simple and quick set up and service, been working with this company for years, I can highly recommend!
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Natalie Harris
William Russell
5 years ago
Thank you very much for your 5 star review! We are pleased to have helped you with your renewal and that as a longstanding customer you are happy to recommend us. Your comments have been passed on to our administration team who were really pleased to hear about this. Thank you again for taking the time to comment.
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Pelanggan Tepercaya
5 years ago
Tanggal pembelian: 31/01/2019
Completely unable to give any detailed information as to why further coverage has been declined. No willingness to evaluate other alternatives. And wholeheartedly on the underwriters side together aga
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Natalie Harris
William Russell
5 years ago
Thank you for getting in touch and for your feedback. We are very sorry to hear that on this occasion our underwriting process has not been satisfactory for you. We do strive to deliver first-rate customer care at all times and we do hope that your policy can provide surety that will support you should the need arise. We hope that your experience with us going forward improves and we thank you again for getting in touch with us.
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Tentang William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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Tentang William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.