William Russell Ulasan

Thank you for your excellent feedback and positive rating. We do appreciate that you have taken the time to get in touch.

Thank you for taking the time to leave us your feedback. We are very sorry to hear that on this occasion the renewal and claims process has not been satisfactory for you. We strive to deliver excellent quality customer care at all times - renewing your policy and claiming medical bills should be easy and straight forward. I have investigated the events of your renewal and the claim you made and have contacted you directly with a further explanation of my findings. We do hope that your experience with us going forward is a much more positive one and thank you again for getting in touch with us.

Thank you for getting in touch and for your positive feedback. We are very pleased to hear you are happy with the service you have received from our team.

Thank you for your feedback and for giving us a chance to understand and reply to your concern. We are very sorry to hear that you are not happy with the service you have received from us particularly in relation to your premium increase. For 2018, we did have to address our internal exchange rate for GBP to bring it more in line with the market, we have managed to keep our sterling exchange rate the same for many years as a business but unfortunately, this was no longer viable. The sterling exchange rate was changed but is still below the market rate for our existing customers. We understand that this has resulted in a higher than average increase for our GBP customers and have therefore offered the option of changing to either a USD or Euro policy in order to manage premiums. If this is something that you would like to consider, please do contact our policy services department on enquiries@william-russell.com and one of our team will be happy to assist.

Many thanks for your positive feedback. We are happy to have you with us, it's great to know you feel supported and secure.

Many thanks for your positive feedback. Glad to hear you are happy with the service you have received from our team so far. We are pleased to have you on board.

Thank you for contacting us with your feedback. We apologise for the issues with your renewal but are pleased to hear that these were resolved quickly when you contacted our team. We do appreciate you taking the time to let us know of your experience with us.

Thank you for your comments and review. We are very pleased to hear that your agent in Tallinn was so helpful and you received prompt answers to your questions. We are very happy to have you as a customer of William Russell and if you do recommend our company to any of your friends, please do take advantage of our 'Recommend a Friend' scheme where you and your friend can receive an Amazon voucher. All the details can be found on our website here: https://www.william-russell.com/recommend-a-friend/. Thanks again for your feedback.

So glad to hear you would recommend us! Thank you very much for leaving us your positive review.

We are very happy to receive your review and excellent rating. Thank you for taking the time to get in touch.