William Russell Ulasan

Nous vous remercions d’avoir pris le temps de transmettre vos commentaires. Nous sommes extrêmement heureux d'apprendre que notre équipe chargée des réclamations ont pu vous aider durant vos démarches pendant une période difficile pour vous. Nous avons plusieurs francophones ici qui seront toujours heureux de vous aider, si besoin est. Nous vous envoyons tous nos souhaits de prompt rétablissement et vous remercions encore pour vos commentaires.

Thank you for your feedback and for giving you us the chance to understand and reply to your concern. I am sorry to hear that on this occasion you were not satisfied with the process. We strive to deliver excellent quality care to our customers, at affordable prices with a personal approach. Our customer loyalty manager Duncan would be delighted to discuss your options with you and has tried to contact you recently to do so. If you are happy to speak to Duncan about your policy, please do let him know at duncan.craig@william-russell.com. Thank you again for taking the time to leave us your valuable feedback.

Thank you for taking the time to leave us such positive feedback. We are so pleased to hear that you have been a member of ours for 10 years, we really do appreciate your loyalty. 

Thank you for your feedback. Following your recent email correspondence with our customer loyalty manager, we are pleased to hear that you are happy with the policy you have with us and that on your last contact with our Policy Services team a loyalty discount was agreed to reflect your long membership with William Russell. Our emergency assistance company CEGA is available 24/7, 365 days of the year and can provide support in any situation, wherever you are in the world. Thank you again for taking the time to leave us your feedback and please do not hesitate to get in touch if there is anything else you require assistance with.

Thank you for taking the time to leave us this excellent feedback and I have also passed your positive comments on to Caryn. 

Thank you for leaving us your feedback, we do appreciate this. It is only in-patient and day-patient treatment that needs to be pre-authorised and our claims team are always on hand to make this process as straight forward as possible. It is not necessary to obtain pre-authorisation for out-patient treatment unless you wish to check that the treatment you require is covered. If you have Direct Billing with your policy, you can visit the following page on our website which gives a full list of all the facilities in which Direct Billing is accepted:- https://www.william-russell.com/our-medical-network/. If you have any questions about the information provided, we would be happy to give you a call to discuss this further. Thank you again for getting in touch.

Thank you very much for your 5 star review!  Your comments have been passed on to our claims team who were really pleased to hear this. We sincerely thank you again for taking the time to comment.

Thank you for taking the time to provide this valuable feedback. I am sorry to hear that you have had to chase for updates, this should not be the case. If there is anything you currently have unresolved and would like me to look into for you, please do let me know at enquiries@william-russell.com and I will happily do so. Thank you again for taking the time to leave us your feedback. 

Thank you for your feedback and for giving us the chance to understand and reply to your concern. I am sorry to hear that on this occasion you were not satisfied with the process. I understand from our claims team that this has been discussed with you directly and is now resolved. If you wish to discuss anything further, do let us know and we will be happy to assist. Thank you again for submitting your feedback and I hope your experience going forward is a more positive one. 

Many thanks for your 5 star review. We are delighted to hear how pleased you are with the service that you have received. Thank you again for leaving us your feedback.