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William Russell Ulasan | Ulasan Layanan Pelanggan untuk https://www.feefo.com/reviews/william-russell-ltd | Feefo

Menampilkan seluruh 1,318 ulasan

Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 17/11/2017

Very disappointed

Natalie Harris

William Russell

6 years ago

Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are disappointed with the service you have received from us. We strive to deliver quality service and excellent medical cover for all our customers, all the time. If this has not been delivered, we would really like to understand more about your experience and how we can improve this going forward. If you are happy to discuss this further, please can you contact me at enquiries@william-russell.com with your number and a convenient time to call. Thank you again for getting in touch.

Liliana Valentina Mata Banuet

6 years ago

Tanggal pembelian: 09/11/2017

Apa yang dikatakan Liliana Valentina Mata Banuet tentang William Russell:

Their claim email rejected any email sent. I had to contact my local vendor.

Natalie Harris

William Russell

6 years ago

Thank you for taking the time to get in touch and leave us your comments. I sincerely apologise for the problem you had sending your email to us, this was a temporary issue that was resolved quickly but I'm sorry for the inconvenience this caused to you in the meantime. If there is anything else that you still need to discuss, we would be happy to contact you directly to assist. Thank you again for giving us your feedback.

Robert Barber

Maun, Botswana

6 years ago

Tanggal pembelian: 01/12/2017

Apa yang dikatakan Robert Barber tentang William Russell:

My credit card expired at the end of October 2017. Instead of contacting me via all means necessary to ask for my new credit card details, and to retain my business, WR only emailed me to an old addre

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Natalie Harris

William Russell

6 years ago

Thank you for your feedback and for giving us the chance to understand and reply to your concern. I am sorry to hear that you were not satisfied with the service you recently received from us. We strive to deliver excellent customer care at all times and I do agree that on this occasion the service you should expect from us was not delivered. Your feedback is extremely valuable to us and we are currently reviewing our processes as part of our ongoing activities to improve the service we provide. I will be in contact with you directly to discuss this in more detail. In the meantime, thank you again for getting in touch and I do hope that your experience with us going forward is a much more positive one.

Robert Barber

6 years ago

Further to my review above, I was contacted by Natalie from the WR customer services team. For a change, they took responsibility for their actions - unlike most corporate bodies - and have sought to make right on their errors by firstly recognising the problem, secondly seeking to find a solution thereby preventing it ever happening to any of their customers again in the future, and thirdly by offering me and my wife 3 months of free coverage on our policy by way of apology. As such, I am happy to keep my business with WR, and it should be noted that the 4 stars they now have has been updated from the 1 star they started with on this review. Thank you to Natalie and WR for doing the right and honourable thing.

Rodney John Hagger

6 years ago

Tanggal pembelian: 12/11/2017

Apa yang dikatakan Rodney John Hagger tentang William Russell:

Always professional and courteous.

Natalie Harris

William Russell

6 years ago

Thank you for taking the time to leave your comments. We really do appreciate your feedback and the excellent rating you have given William Russell.

Erin Weir

6 years ago

Tanggal pembelian: 01/01/2018

Apa yang dikatakan Erin Weir tentang William Russell:

I have always had prompt, courteous, helpful responses, and claims have been settled quickly and easily. I am very happy with WR and regularly recommended them to friends.

Natalie Harris

William Russell

6 years ago

Many thanks for your 5 star review. We are delighted to hear how pleased you are with the service that you have received from us and thank you for the recommendations, we are always happy to help.

Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 01/01/2018

inflexible, non understanding and overly complicated This survey is exactly what I thought it would be. You are not interested in real feedback and your bad customer service, you just want to justify

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Natalie Harris

William Russell

6 years ago

Thank you for taking the time to leave us your feedback. We are sorry to hear that you are not entirely satisfied with the service you have received from us. Our customer feedback is very valuable to us, we take all comments on board and use this to improve the service we offer to our customers. I’d be happy to discuss your feedback in more detail to further understand your concerns. If you are happy for me to give you a call, please could you confirm your telephone number and a suitable time to enquiries@william-russell.com. In the meantime, thank you again for giving William Russell your valuable feedback.

Rajeev Rathi

Jakarta, Indonesia

6 years ago

Tanggal pembelian: 12/12/2017

Apa yang dikatakan Rajeev Rathi tentang William Russell:

Although their service is good, William Russell is slowly becoming overly expensive and at the rate they are increasing their premiums with my age, I will have to rethink my options for health insuran

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Natalie Harris

William Russell

6 years ago

Thank you for your feedback, we sincerely appreciate you taking the time to contact us and it’s very good to hear that you are happy with the service you have received from us. We understand your concerns regarding increases in premiums, this is a greater issue affecting the medical insurance industry as a whole. We are constantly looking at ways that we can provide a comprehensive but affordable cover to our customers, there are some new benefits available at your next renewal which may be of interest to you. If you would like some information regarding this in advance, please contact us at enquiries@william-russell.com and I will arrange for this to be sent to you.

Vivianne Kallman

6 years ago

Tanggal pembelian: 01/10/2017

Apa yang dikatakan Vivianne Kallman tentang William Russell:

The positive is that you always get in touch with the people you're looking for over the phone On the other hand, a confirmation from the company that they have received my Claim Form very bad, and th

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Natalie Harris

William Russell

6 years ago

Thank you for your feedback and for giving us the chance to understand and reply to your concern. We sincerely apologise for any delay you received during your recent experience. I believe this has now been resolved by our claims team directly with you. If you need any further assistance going forward, please do not hesitate to get in touch with your dedicated claims handler.

Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 01/01/2018

Ease of renewal

Natalie Harris

William Russell

6 years ago

We do appreciate your 4* rating and feedback. Thank you for taking the time to get in touch.

Thomas Sillard

6 years ago

Tanggal pembelian: 02/11/2017

Apa yang dikatakan Thomas Sillard tentang William Russell:

Luckily never needed to use my insurance yet. But i am sure they would support me well as everyone is always helpful. Thank you

Natalie Harris

William Russell

6 years ago

Thank you for taking the time to leave us your feedback. We are pleased to hear you are happy with the service you have received so far.

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Tentang William Russell

William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.

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+44 (0) 1276 486 477

William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom

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