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William Russell Ulasan | Ulasan Layanan Pelanggan untuk https://www.feefo.com/reviews/william-russell-ltd | Feefo

Menampilkan seluruh 1,318 ulasan

Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 28/11/2017

William Russell's service is usually pretty good. They keep things simple and have paid on claims I have made without too much extra effort on my side, something I think is important. I think the prem

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Natalie Harris

William Russell

6 years ago

Many thanks for your 5* rating and positive feedback. We are very pleased to hear that you are happy with the service and cover you receive from us. We are working on our Direct Billing facility for the future so hopefully you will notice an improvement going forward. Thank you again for getting in touch.

Eirik Pettersen

6 years ago

Tanggal pembelian: 03/12/2017

Apa yang dikatakan Eirik Pettersen tentang William Russell:

Can’t get the online quoting tool to work (crashes). Local insurance agent is MOA for insurance renewal.

Natalie Harris

William Russell

6 years ago

Thank you for taking the time to leave us your feedback. I am sorry to hear of the problems you've experienced using our website which has recently been updated. If you still need a quick quote you can do so by using this link - https://health.wr-quote.com/Public/QuickQuoteQuestions?PackageId=7354&pageNumber=1&releaseDateOption=NotSet. Alternatively, if you wish to discuss your options over the phone, I can arrange for someone to call you. Just send us your telephone number and a convenient time to call to enquiries@william-russell.com. Thank you again for getting in touch.

Christopher Mark Eden

6 years ago

Tanggal pembelian: 19/10/2017

Apa yang dikatakan Christopher Mark Eden tentang William Russell:

Excellent customer service with quick and responsive communication via email.

Natalie Harris

William Russell

6 years ago

We are very glad to hear you are happy with the service you've received. Thanks for your excellent rating and feedback.

Hanno Saks

6 years ago

Tanggal pembelian: 20/10/2017

Apa yang dikatakan Hanno Saks tentang William Russell:

Their services are excellent.

Natalie Harris

William Russell

6 years ago

Thank you for your 5* star rating and for taking the time to leave your comments. We are very pleased to hear you are happy with the service you have received from us.

Kulli Rae

6 years ago

Tanggal pembelian: 19/12/2017

Apa yang dikatakan Kulli Rae tentang William Russell:

No problems

Natalie Harris

William Russell

6 years ago

Thank you very much for your rating and feedback.

Douglas Crichton

6 years ago

Tanggal pembelian: 06/11/2017

Apa yang dikatakan Douglas Crichton tentang William Russell:

Disappointing conversation with help desk operator. I had a sick child that could have been hospitalised.

Natalie Harris

William Russell

6 years ago

Thank you for your feedback and for giving us the chance to understand and reply. We strive to deliver excellent quality care and service at all times and I am very sorry to hear that on this occasion this was not the case. I understand your concern especially with a sick child and I do hope your child has made a full recovery. I have asked one of our Claims Team Leaders to look into this further and I will come back to you shortly once we have more information. Thank you again for giving William Russell your feedback.

Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 29/12/2017

Very reactive and always very clear, no uncertainty on anything.

Natalie Harris

William Russell

6 years ago

We are very pleased to hear that you are happy with the service you receive from us. Many thanks for your 5* rating and positive feedback.

Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 10/12/2017

Lightening fast responses to e-mails. Responses are complete, professional, polite and easy to understand.

Natalie Harris

William Russell

6 years ago

Thank you for your lovely comments and the excellent rating you've given us. We are very happy to have you as customer.

Craig Gregory Jones

6 years ago

Tanggal pembelian: 20/10/2017

Apa yang dikatakan Craig Gregory Jones tentang William Russell:

Prompt responses to queries and processing of claims.

Natalie Harris

William Russell

6 years ago

Thank you for your 4* star rating and for taking the time to leave your comments. We are very pleased to hear you are happy with the service you have received so far.

Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 27/09/2017

All went smoothly

Natalie Harris

William Russell

6 years ago

Thank you for your excellent rating and taking the time to leave us your feedback. We do appreciate this.

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Tentang William Russell

William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.

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+44 (0) 1276 486 477

William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom

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