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William Russell Ulasan

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Sangat baik

Independent provider of international health, life & income protection insurance.

Layanan
4.6
/5
Produk
4.5
/5

5

4

3

2

1

127

37

6

1

4

175

peringkat selama setahun terakhir

Menampilkan seluruh 1,318 ulasan
NS
Nicholas Shan
7 years ago
Tanggal pembelian: 01/05/2017
Apa yang dikatakan Nicholas Shan tentang William Russell:
The frequency of emails from William Russell was good but at times confusing as there could be replies from 5 different people which at times makes it slightly confusing.
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Natalie Harris
William Russell
7 years ago
Thank you for taking the time to leave us your feedback, we appreciate you bringing this to our attention. If it's ok, I will contact you directly for further information about your experience so that we can look at ways to improve this in the future. 
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Pelanggan Tepercaya
7 years ago
Tanggal pembelian: 11/06/2017
Perfect
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Natalie Harris
William Russell
7 years ago
Thank you! Your feedback is very much appreciated.
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Pelanggan Tepercaya
7 years ago
Tanggal pembelian: 25/05/2017
I have been a policy holder since 1995 and all has been very good until WR switched to Neuron in Dubai to process the claims. I find the way in which the claims are processed in Dubai are a step backw
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Natalie Harris
William Russell
7 years ago
Thank you for your time, your feedback is important to us. We've noted your comments regarding your experience with Neuron and if it's ok with you, I will contact you directly for more information so that we can look into this further.
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NJ
Nicholas Vaughan Jeffreys
7 years ago
Tanggal pembelian: 11/05/2017
Apa yang dikatakan Nicholas Vaughan Jeffreys tentang William Russell:
Paid for my biopsy that I hadn't had approval for beforehand
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Natalie Harris
William Russell
7 years ago
Thank you for taking the time to leave us your feedback.
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AS
Antonio Soares
Lisbon, Portugal.
7 years ago
Tanggal pembelian: 15/06/2017
Apa yang dikatakan Antonio Soares tentang William Russell:
Prompt response and coverage when I needed it.
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Natalie Harris
William Russell
7 years ago
Thank you for your positive review and rating. We very much appreciate you taking the time to leave us your feedback.
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Pelanggan Tepercaya
7 years ago
Tanggal pembelian: 14/06/2017
I have been with them for years and feel that they have become more expensive, and less responsive.
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Natalie Harris
William Russell
7 years ago
Thank you for taking the time to leave your feedback. It is true that healthcare costs and access to medical treatment has risen globally, particularly over the last few years. Unfortunately, this does have an impact on premiums across the market. We do always strive to provide the best possible service to our customers so we are sorry to hear that you feel this is less responsive. We appreciate you bringing this to our attention as we are always looking at ways that we can improve the service we offer; the care of our customers is and always will be our priority. If there is anything in particular that you are concerned about and would like to discuss, please do let me know and I would be more than happy to contact you directly.
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HS
Harold Swindall
7 years ago
Tanggal pembelian: 09/06/2017
Apa yang dikatakan Harold Swindall tentang William Russell:
Responsive and helpful. Have not yet used in a medical situation, though; so far I have just purchased it for travel cover.
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Natalie Harris
William Russell
7 years ago
Thank you for taking the time to leave your feedback. We are very pleased to hear that you are happy with the service you have received from us so far.
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Pelanggan Tepercaya
7 years ago
Tanggal pembelian: 12/05/2017
Bit slow om authorisation processes and have lost one of my claims. Overall no problems with them
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Natalie Harris
William Russell
7 years ago
Thank you for leaving your feedback. I am very sorry to hear of the issue you recently experienced, I can see that our claims department have been in contact with you regarding the bills that we didn't receive and this has now been resolved. Please let us know if there is anything else we can do to help you going forward.
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BS
Beat Schwager
7 years ago
Tanggal pembelian: 01/05/2017
Apa yang dikatakan Beat Schwager tentang William Russell:
I had never any claim in my +/- 20 years of being a customer at William Russell so difficult to rate them. Anyway should I have a claim in the future I hope that I will not face any problem and be abl
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Natalie Harris
William Russell
7 years ago
Thank for leaving for leaving your feedback and thank you especially for remaining a customer of ours for so long! If ever the need for you to claim should arise, our claims team will be more than happy to assist you through the process.
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AC
Adam James Crawford
7 years ago
Tanggal pembelian: 03/05/2017
Apa yang dikatakan Adam James Crawford tentang William Russell:
Renewal is simple with clear explanation of the changes to the coverage. Highly recommended.
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Natalie Harris
William Russell
7 years ago
We are so pleased to hear that you are happy with your cover and the service you receive. Thank you for taking the time to leave your feedback, it is much appreciated.
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Tentang William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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Tentang William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.