William Russell Ulasan

I am sorry to hear that you are not happy with your new insurance plan. Customer feedback is very important to us and helps us to improve our service so thank you very much for taking the time to provide this feedback. We always aim to be 100% transparent and ensure that our customers understand the terms of their insurance and that any exclusions are clear and fair. I hope that it will be okay for me to contact you tomorrow to discuss this further. 

Thank you for sharing your wonderful comments with us Keri. We really do care about our customers so we're very happy to hear you are pleased with the cover you have and the service you have received from us so far. We are delighted to welcome you to William Russell and hope your experience with us continues to be an enjoyable one. Enjoy your kindle!

Kind Regards,

Natalie

Thank you for your review and excellent rating. We do appreciate you taking the time to send this.

Thank you for taking the time to submit your feedback. We do offer the option of direct bank account transfers for annual payments in GBP, USD or Euros. I am sorry if this was not made available to you during your recent renewal. If this is something that you would like to consider for future payments, we would be happy to provide full details to yourself or your broker at your next renewal.

Thanks for your lovely comments Mr Talbot. I will pass them on to the rest of the William Russell team! We appreciate you taking the time to leave your feedback and hope your experience with us continues to be a really positive one.

We are very sorry to hear that your recent experience with us has not been a positive one. All the points that you have raised have been looked into and I believe our claims team are now liaising with you directly to resolve these. We thank you for submitting your comments, we take all feedback seriously as we are always looking to improve the service we offer in any way we can. We do hope that your experience with William Russell going forward is a much more positive one.

We are so pleased to hear that you are happy with the cover you have with us and would recommend us to your friends. Thanks for taking the time to leave your feedback, it is much appreciated.

Thank you for your lovely comments and the excellent rating you've given us. We are very happy to have you as customer.

Thank you for taking the time to leave your feedback, we welcome any comments. I can see there was a slight delay with your initial contact which I do apologise for. We are glad to see that, once resolved, you've been happy with the support and service you have received since. We are very happy to welcome you to William Russell and thanks again for your feedback.