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William Russell Ulasan

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Sangat baik

Independent provider of international health, life & income protection insurance.

Layanan
4.6
/5
Produk
4.5
/5

5

4

3

2

1

123

37

6

1

4

171

peringkat selama setahun terakhir

Menampilkan seluruh 1,318 ulasan
PB
Paul Andrew Beale
5 years ago
Tanggal pembelian: 08/07/2019
Apa yang dikatakan Paul Andrew Beale tentang William Russell:
Reliable quality insurance provider that has always honoured their policy terms and conditions for both myself and my clients.
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Natalie Harris
William Russell
4 years ago
Thank you for your excellent feedback and rating. We are very happy to hear that you are pleased with the service you receive from us and we thank you for your ongoing loyalty to William Russell.
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Pelanggan Tepercaya
5 years ago
Tanggal pembelian: 08/05/2019
I recently encountered some credit card fraud issues (common in my country) which repeatedly delayed my William Russell premium payments. I understand William Russell are a business but, in my experie
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Natalie Harris
William Russell
4 years ago
Thank you for letting us know your feedback. We are very sorry to hear that you have been unhappy with some of the correspondence you have received from us. We strive to deliver excellent customer care and service at all times, any correspondence we send should be thoughtful, personal and professional. We have recently made some service improvements as we are always looking for ways to ensure our service is the best it can be and that our customer interaction is always positive so we do hope that your experience improves going forward. Thank you again for getting in touch with us.
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Pelanggan Tepercaya
5 years ago
Tanggal pembelian: 08/05/2019
Renewal reminders and follow-up Good comparison price/benefits with previous year
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Natalie Harris
William Russell
4 years ago
Thank you very much for your positive review. We are very pleased to hear that you are happy with the service you received when renewing your Global Health plan recently. We do our best to ensure we provide a professional and yet caring service at all times so we appreciate you letting us know about your experience with our team.
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YG
Yvonne M T C Garside
Lilongwe, Malawi
5 years ago
Tanggal pembelian: 08/08/2019
Apa yang dikatakan Yvonne M T C Garside tentang William Russell:
Nearly always fast in responding and very helpful with a much appreciated personal touch!!
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Natalie Harris
William Russell
4 years ago
Thank you for your excellent comments and 5* rating. We are really pleased to hear that you are happy with the personal service you have received from our team, we strive to deliver excellent quality customer care at all times. We sincerely value your feedback so thank you again for taking the time to comment.
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Pelanggan Tepercaya
5 years ago
Tanggal pembelian: 08/05/2019
I’m not really sure what I meant to say… You sell insurance policies which by the true nature of such a thing is overpriced and a burden. An insurance policy is a bit like having a toilet plunger… You
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Natalie Harris
William Russell
4 years ago
Thank you for your positive rating and for taking the time to leave us your comments. We are pleased to have you as a customer of William Russell and we hope that you find security and reassurance by having our plan with you wherever you are. Should you ever need to call on your insurance, you can get in touch with us at any time, our emergency assistance company is also 24 hours, 365 days of the year so in the event of an emergency situation, you will have the care and support you need. Thanks again for getting in touch and for remaining a loyal customer of William Russell.
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Adam Sunderland
London
5 years ago
Tanggal pembelian: 08/01/2019
Apa yang dikatakan Adam Sunderland tentang William Russell:
Very efficient follow-up service. Prompted me when I had not addressed their first renewal proposal, and renewed policy implemented swiftly and efficiently.
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Natalie Harris
William Russell
5 years ago
Many thanks for your positive review and 5* rating. We are very happy to hear that you have been pleased with the service you received during your recent Global Health plan renewal and we sincerely thank you for remaining a customer of William Russell this year.
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Pelanggan Tepercaya
5 years ago
Tanggal pembelian: 08/01/2019
Very efficient service.
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Natalie Harris
William Russell
5 years ago
Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with the service you have received from our team.
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LT
Lai Nga Annette Tsang
5 years ago
Tanggal pembelian: 08/01/2019
Apa yang dikatakan Lai Nga Annette Tsang tentang William Russell:
Very fast response on my questions and claims.
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Angela Hurst
William Russell
5 years ago
Many thanks for your 5 star positive review. We are delighted to hear how pleased you are with the service that you have received from us . Our claims team are always on hand to assist you along the way should you ever have the need to claim and our Policy Services team are there to help with all other aspects of your policy. Thank you again for providing us with your feedback.
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Pelanggan Tepercaya
5 years ago
Tanggal pembelian: 22/07/2019
Extremely expensive
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Angela Hurst
William Russell
5 years ago
Thank you for your review and feedback. We are grateful you have taken the time to contact us. We understand your point regarding the cost of cover which is a concern affecting the medical insurance industry as a whole, please understand that we constantly look at ways that we can provide a comprehensive but affordable cover to our customers.
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Pelanggan Tepercaya
5 years ago
Tanggal pembelian: 18/07/2019
Excellent service. Speedy replies.
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Angela Hurst
William Russell
5 years ago
Thank you very much for your 5 star positive review! We are very pleased to hear you are happy with the service you have received when renewing your Global Life and Income Protection plan. We do our absolute best to ensure we provide a professional yet caring service at all times and thank you again for taking the time to comment.
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Tentang William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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Tentang William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.