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William Russell Ulasan | Ulasan Layanan Pelanggan untuk https://www.feefo.com/reviews/william-russell-ltd | Feefo

Menampilkan seluruh 1,318 ulasan

Pelanggan Tepercaya

5 years ago

Tanggal pembelian: 15/06/2019

Professional

Angela Hurst

William Russell

5 years ago

Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.

Magdalene Markie Snomi

5 years ago

Tanggal pembelian: 05/07/2019

Apa yang dikatakan Magdalene Markie Snomi tentang William Russell:

Excellent service

Angela Hurst

William Russell

5 years ago

Thank you very much for your 5 star review! We are very pleased to hear you are happy with the service you have received. We do our absolute best to ensure we provide a professional yet caring service at all times. Thank you again for taking the time to comment.

Robert McKnight

5 years ago

Tanggal pembelian: 13/06/2019

Apa yang dikatakan Robert McKnight tentang William Russell:

Everything was quick, clean and efficient. This is what I want when it comes to a service.

Angela Hurst

William Russell

5 years ago

Thank you for your fantastic rating and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us, we are always happy to help! Thanks again for taking the time to comment about your Global Life Insurance renewal.

Diane Docherty

5 years ago

Tanggal pembelian: 13/06/2019

Apa yang dikatakan Diane Docherty tentang William Russell:

I have used William Russell for the past 25 years as an expat in Malaysia and I have always valued their excellent service.

Angela Hurst

William Russell

5 years ago

Thank you so much for your 5 star review and for being a William Russell customer for so many years! We are glad to hear you are happy with the service you have received from us and we're happy to have you with us. We love to hear when we get it right for our customers and we sincerely appreciate you taking the time to let us know of your experience with us while continuing to renew your Global Health Insurance plan.

Anna Walker

5 years ago

Tanggal pembelian: 15/05/2019

Apa yang dikatakan Anna Walker tentang William Russell:

They could have let me off the extra % fee for paying in 2 instalments considering it was the first time i have ever had to pay this way due to no income for over 8 months as my business had to close

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Angela Hurst

William Russell

5 years ago

Thank you for taking the time to leave us your feedback. We were so sorry to hear about your unfortunate circumstances. As you know we have investigated your file in detail and have contacted you directly with further information. We are pleased that we have been able to correspond regarding your renewal and we do hope that your experience with us going forward is a much more positive one and thank you again for getting in touch with us.

Anna Walker

5 years ago

Thank you very much for emailing me about not charging me the 3% on the second instalment. Every bit helps. Hopefully I never have to go through another year like the last but in future I would email direct if have anything to discuss.

Pelanggan Tepercaya

5 years ago

Tanggal pembelian: 29/05/2019

The service was great however the post hospital service claim has had no response from WR. So not very good at all.

Angela Hurst

William Russell

5 years ago

Thank you for your valuable comments and feedback. We were very sorry to hear about the delays in settling your claim and as you are aware, we have investigated further and have contacted you directly regarding this. We strive to deliver excellent quality customer care at all times and claiming medical bills should be easy and straight forward. We hope that our service will continue to improve and appreciate your patience during busy times. Thank you again for getting in touch with us.

Pelanggan Tepercaya

5 years ago

William Russell contacted me promoting after receiving my feedback and my claim is being addressed. Prompt response is key to keeping the client happy. Thanks Angela.

Angela Hurst

William Russell

5 years ago

Thank you so much for your revised rating and further comments. We appreciate you taking the time to give additional feedback. Thanks again!

Pelanggan Tepercaya

5 years ago

Tanggal pembelian: 06/01/2019

Trustable Health Insurance provider since many years to me Awesome service. Fast, reliable, accurate, what can you expect more..

Angela Hurst

William Russell

5 years ago

Many thanks for your 5* positive feedback. We are happy to have you with us, it's a pleasure to administer your Global Health Plan and it's great to know you feel supported and secure.

Pelanggan Tepercaya

5 years ago

Tanggal pembelian: 27/05/2019

everything goes smoothly.

Angela Hurst

William Russell

5 years ago

Thank you for taking the time to contact us with your positive 5* feedback. We are so pleased to hear that you remain happy with the service you have received while renewing your Global Protection plan.

Michael Land

5 years ago

Tanggal pembelian: 27/05/2019

Apa yang dikatakan Michael Land tentang William Russell:

Service was prompt and efficient as always 😊

Angela Hurst

William Russell

5 years ago

Thank you for your generous rating and positive comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us. We hope to have you with us for many years to come and look forward to working with you during that time.

Pelanggan Tepercaya

5 years ago

Tanggal pembelian: 30/05/2019

Fast response time.

Angela Hurst

William Russell

5 years ago

Thanks so much for your positive 5 star review. We are so happy to hear how pleased you are with the quick service that you have received. Thank you again for leaving us your feedback.

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Tentang William Russell

William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.

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+44 (0) 1276 486 477

William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom

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