Worldwide Shipping & Airfreight LTD Ulasan

Thank you John for your response.. regards Paul

Dear Mrs Phipps,

Thank you for your response. I am sorry you feel unhappy with the service provided by Worldwide Shipping & Airfreight Ltd.

Your quotation was based on us receiving your cargo at our Heathrow depot, to clear UK customs and fly up to the arrival airport Kingston, Jamaica. Prior to the booking being made with us on the 18th December you requested the ETA for the cargo in Kingston, we explained that since this was over the Christmas period we could not guarantee when the goods would arrive due to larger number of passengers travelling back to Jamaica over the holidays. Airlines prioritise passenger luggage over freight. (your effects were classed as freight since they are unaccompanied) Usually this does not cause a problem other than certain times of the year.. More passengers, more luggage (probably lots of xmas presents). Until passengers check in the airline do not know how much luggage there will be.

We assure you that you were not over charged. The price paid was as per our quotation. Please let us know why you think you were over charged.

Sincerely,

Brett

Thank you for your comments Manuela. Glad to hear you were impressed with the service we offered. Brett

Dear Sir,

Thank you for your response.

The goods were shipped on time and arrived at Aqaba port on the confirmed date as per your booking.

The reason why the goods did not get released from Aqaba in good time is because you forgot to send the original bills of lading to the receiver. As per your instructions we sent the originals to your UK address on 21/04/17 for you to send on to Jordan. We offered to send them via courier for you but you declined.

I have looked back at the rate provided to you and this is very reasonable. I am sure that if we were unreasonbale you would not have chosen Worldwide Shipping to export your goods.

Regards,
Brett