Worldwide Shipping & Airfreight LTD Ulasan

Thank you Andrew, all the best Paul Paul Gandy

Ricky, this was a very straight forward shipment for us. Thank you for your comments which is appreciated.. Regards Paul Paul Gandy

Thank you for your response. Your goods sailed out of the UK on Vessel Bremen Express on 12/02/2016, ETA at the arrival port 21/02/2016. A certificate of shipment was sent out to you by email on 15/02/2016 @ 09:55. I have re-sent a copy to you this morning. Your goods are currently be undergoing US customs clearance, this process is currently taking between 2-3 weeks, unfortunately we have no control over this. Our overseas agent will contact you once your goods are released to arrange a delivery date delivery. Regards, Brett Brett Farmer

Thank you very much for your response. As explained at the time of booking the increase was due to a mistake i made when calculating the overall cost, i have apologised for this. The correct price was given to you before you made any payment to us and you were under no obligation to proceed with your booking. I contacted you for additional payment as our original quote was based on 203kg (447lbs). The overall weight received for your shipment was 243kg (536lbs). An increase of 40kg. This was emailed across to you on 24/11/2015 @ 11:09. I had not forgotten to include any charges, the price altered due to the increased weight. This is the first response i have seen in regards to any damage to the goods. I have checked the POD (Proof of delivery) and nothing has been noted as damaged or missing. Your effects were packed by yourself and I do not know the quality of packaging used. It would be unfair to assume that your packages were mishandled. Reference missing items were any of the boxes received unopened, since this has not been noted on the proof of delivery. To summarise the original quote was approximately one year old and you accepted the ammended quotation to reflect "today's" rates. The price was based on 203 kgs however was check weighed and found to be 243 kgs hence the additional charge. Regards Brett Farmer Brett Farmer