Firstly, thank you for letting us know your thoughts on the recent sale of your timeshare.
I am sorry that not everything was as you would have hoped and that it took some time to a) sell your timeshare for you and b) to complete the transfer of ownership once had agreed a sale.
Transferring ownership of an American resort is a little more long winded process than most and involves you visiting a public notary (for which they charge a fee) and also an 'estopple', again for which a fee is charged (not by us). This process should have been advised to you at the time, however, I am aware that this was detailed to you in writting at the time of the sale. I do see, from our records that, as a company and as a gesture of goodwill, we covered some of those costs for you.
With regards to the cheque, has your bank accepted this or do we need to re-issue? If the later, we would be grateful if you could return the original and we will re-issue with the corrections. I can only apolgise for this administrative mistake.
