Hi Robert, we honestly can't apologise enough for the experience you had with us this time. Due to issues relating to a high number of orders, low stock and some communication problems with our fulfilment team, yourself and a handful of other customers experienced long wait times for their socks, and a lack of updates from us. This was not acceptable and resulted in some - rightfully - unhappy customers. After investigating what went wrong, we're taking steps to ensure this never happens again.
As a gesture of goodwill I'm refunding one of the pairs of socks you ordered, as well as the shipping charge. We want to assure you that this is not reflective of our usual level of customer service, and we hope you'll consider giving us another chance in the future.
Many thanks for choosing to shop with us.
Kindest regards,
Jasmine