Buy Me Once Recensioni

Hi Robert, we honestly can't apologise enough for the experience you had with us this time. Due to issues relating to a high number of orders, low stock and some communication problems with our fulfilment team, yourself and a handful of other customers experienced long wait times for their socks, and a lack of updates from us. This was not acceptable and resulted in some - rightfully - unhappy customers. After investigating what went wrong, we're taking steps to ensure this never happens again. As a gesture of goodwill I'm refunding one of the pairs of socks you ordered, as well as the shipping charge. We want to assure you that this is not reflective of our usual level of customer service, and we hope you'll consider giving us another chance in the future. Many thanks for choosing to shop with us. Kindest regards, Jasmine

We are so pleased you are happy with your Frying Pan. We strive to offer excellent customer service and it has paid off. Thank you for the review, The Buy Me Once Team.

Thank you for the wonderful review and for taking the time to share it with Buy Me Once. Our priority is customer satisfaction and we are so pleased that we met that mark! We look forward to seeing you again soon, Happy future shopping.

Thank you for your review, we're glad you've had a positive experience with us because we highly value our customers journey. Many thanks, The Buy Me Once Team

Thank you for the review on your positive experience with us. Customer satisfaction is highly important to us and your review confirms the hard work we put in is worth it. We are sorry there wasn't more stock available for you. Thank you, The Buy Me Once Team.

Hi Brian, we're sorry that there was a delay in our brand partner reaching out to you, who we have been communicating with in the background. We did our best to keep you informed of our communications. Regarding your speaker, they have reached out to you to run through some troubleshooting, and arrange a replacement/repair if the product is found to be faulty. Our apologies for the experience you had with us this time.

Hello, we're sincerely sorry for the delay you experienced with your order. Due to a combination of stock issues and communication problems with our fulfilment team, your order was unfortunately not sent whilst we waited for a restock. We regret that you were not kept informed throughout this process. After you got in touch with us, we sent you a similar product of your choice as a replacement. We can't apologise enough for the experience you had with us this time, which is not reflective of our usual service - we hope we'll have the chance to prove ourselves to you in the future! Kind regards, Jasmine

Hi Christophe, we're sorry your order has not arrived with you but we had been awaiting a confirmation from you regarding shipping costs to France. As this was not received, the order unfortunately was never sent. As per your request we have now issued you a refund. We're sorry for the experience you have had with us this time, and wish you all the best. Kind regards, Jasmine

We are ever so sorry your recent purchase did not go exactly as planned.We appreciate and welcome all feedback no matter how negative in order for us to improve our service.