Hi Dawn, thank you for your feedback on our service. We were terribly disappointed to hear your dismay for your order - I assure you this is not reflective of our usual level of service and wish to apologise profusely on behalf of all of us. As mentioned in our follow up email, we had been experiencing a number of issues with our logistics partner at the time of your order, and we have since spoken directly with them to understand the issue and put steps in place to prevent future delays in shipping. On the other hand, we are pleased that your orders finally arrived despite the delays you experienced. Once again, I offer our sincere apologies and hope that this unfortunate incident doesn't dissuade you from visiting us again in the future. Please let us know if you require any further assistance and I hope you have a lovely day.