Went back to the shop where I bought it from to have some links removed they told
Me at the shop that it had to be sent away to have the links removed which will take up to two to 5 weeks. As this wa
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Clogau Customer Services
Clogau
1 day ago
Thank you for sending this information over to us, we will ensure this is raised internally with the store teams as this information provided is incorrect.
We're so sorry to hear you were disappointed that the links are unable to be removed in store. If links are required to be removed we do ask that the watch is returned to us at our Head Office for the alternation to be carried out. This is to ensure that the links are removed properly and by our skilled Clogau approved specialists. Please rest assured that this process takes a maximum of 14 days to be completed during our very busiest periods but is usually complete within a week.
If you wish to have the links removed elsewhere this is a personal choice but the warranty on our items does not cover work carried out by a third party so if anything was to go wrong or the watch damaged in the process the warranty would be void for us to correct this for you.
We do take all feedback on board to improve our services where possible and will look at the possibilities of upskilling our in store sales teams.
Thank you again, for bringing this to our attention and please accept our apologies for the disappointment caused.
Clogau is a second generation family business based in Wales. For over 30 years, our growing range of jewellery has captured the hearts and imaginations of jewellery lovers from far and wide. Every piece we create contains rare Welsh gold from the Snowdonia mountains.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Clogau is a second generation family business based in Wales. For over 30 years, our growing range of jewellery has captured the hearts and imaginations of jewellery lovers from far and wide. Every piece we create contains rare Welsh gold from the Snowdonia mountains.