Thank you for feedback.
We know that the previous version was well-loved, but due to circumstances beyond our control, changes were required to the manufacturing process.
We took this opportunity to make some exciting improvements, notably, better masking of the high dose of caffeine, improved flavour profile and importantly to use a natural, plastic-free and biodegradable gum base.
We're sorry to hear of your experience of the texture. Rest assured that this isn't representative of the new product and we're actively reviewing other packs to see if other products are affected. It would be really useful to receive your product back to help us isolate the problem so one of our customer care team will be in touch soon to arrange this return, plus issue you with a replacement product.
We really value your feedback and will continue striving to improve your experience.
We believe an agent has emailed you direct.
Kirsty
