Thank you for taking the time to review our services. We are very pleased that you felt we offered a brilliant service during your purchase which, unfortunately, you feel was then let down when you collected your keys. We take our customer feedback very seriously and, obviously, we are very disappointed that we did not live up to expectations. We are looking again at our procedures, to ensure that no customer feels let down, especially at such an exciting time!
We sincerely hope that you will be very happy in your new home, but should you require our services again in the future, either as an Estate Agent, Surveyor or Management Agent, we do hope that you would give us the opportunity to act on your behalf.