Dear Ffion,
Thank you for an honest review regards our service, such feedback is very much appreciated.
Once again we honestly apologise for the inconveniences caused, as I see after you have reached out to us we immediately re-send you the tracking link, however, we understand that it should have not happen at first place and you should have been updated step-by-step as we usually do, sadly, at the moment we had some system errors, which we were not aware of and therefore, you did not receive any notification about it.
We will take your feedback strongly into consideration in order to improve our future services and make sure that such cases will never happen again.
Thank you for your understanding regards it and once again, we truly apologise for the inconveniences caused.
Best wishes,
Team Nordgreen
