Thank you for reaching out to us.
We are sorry you encountered issues with the product received.
Latex balloons need to be 12” or bigger in order to float with Float Magic / High Float, any smaller they will float, however, not for long.
With regards the foil balloons inflated, 1 & 3. If they are the small 16” number balloons, they are for air inflation only and will not float. Foil balloons need to be a minimum of 18” to float
These details were emailed over to you, within our email exchange on 29/08. We haven't had a reply to our email dated 29/08 at 13:48.
We hope this information and the information emailed over, helps with future events.
Kind Regards
Clare - Customer Services