Hi there,
It is wonderful to hear of the value that you have found in your cover and of the excellent service that you received when speaking with our helpful team member.
Thank you for taking the time out of your day to let us know about your experience, we really appreciate it.
Kind regards,
Alisa
Recensioni del prodotto
Went through my insurance policy with no problems. Everything was explained in detail which I easily understood.
Was a good experience for me as well
0
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Cliente fidato
19 days ago
Data di acquisto: 28/08/2024
Was provided misleading information and requested to make an immediate payment to receive a CoC that day, which never eventuated.
CX
Real Insurance
19 days ago
Hi there,
Thank you for sharing your review with us, I am sorry to hear about any frustrations experienced during your time with us. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes.
I have notified our team and they will be in touch to provide assistance.
Kind regards,
Scott
Recensioni del prodotto
The sales consultant was very pushy to make a sale and take payment. I had explained I needed a CoC that day and the salesperson for that to happen I would need to make payment immediately, which I di
...
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CX
Real Insurance
19 days ago
Hi there,
Thank you for sharing your review with us, I am sorry to hear about any frustrations experienced during your time with us. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes.
your feedback has been passed along to our team for review. I have notified our team and they will be in touch to provide assistance.
Kind regards,
Scott
0
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NH
Nicole Hall
Ranelagh
19 days ago
Data di acquisto: 02/09/2024
Ciò che Nicole Hall ha detto su Real Insurance:
Easy to deal with lovely to speak with on phone and very helpful.
CX
Real Insurance
19 days ago
Hi Nicole,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Recensioni del prodotto
Excellent and easy yo deal with.
0
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GS
Gloria Stewart
Central Coast
23 days ago
Data di acquisto: 29/08/2024
Ciò che Gloria Stewart ha detto su Real Insurance:
Professional, no hard sell & friendly consultants. In my case, very respectfull with the death of my late husband. I was very touched by a bouquet of very beautiful flowers sent to me by my case manag
...
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CX
Real Insurance
21 days ago
Hi Gloria,
Thank you for sharing your review with us, I am sorry to hear about your late husband, I would like to share my condolences with you. I am glad to hear about your appreciation for the flowers and that you have enjoyed the service that was provided.
It is a pleasure to hear such lovely feedback, we really appreciate it.
Kind regards,
Scott
Recensioni del prodotto
I have been with Real for years with our funeral insurance, I had the sad task of a funeral for my late husband recently, Real made it a lot easier for me by insuring I had the funds quickly to give m
...
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0
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Cliente fidato
1 month ago
Data di acquisto: 19/08/2024
The service from Luke was outstanding and he is the perfect example of excellence. When he said he'd call me back he followed through.
CX
Real Insurance
1 month ago
Hi there,
Thank you for sharing your great feedback regarding the service provided by Luke, it is lovely to hear about your satisfaction. We appreciate you letting us know about your thoughts as we have passed along your kind words on your behalf.
Kind regards,
Scott
Recensioni del prodotto
I spoke to Luke and he was mild mannered and patient with all the queries I had for him. He was clear and concise in his communication.
0
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NJ
Nilesh Jain
1 month ago
Data di acquisto: 12/08/2024
Ciò che Nilesh Jain ha detto su Real Insurance:
Great
CX
Real Insurance
1 month ago
Hi Nilesh,
Thank you for taking the time in sharing your review with us, we really appreciate it.
Kind regards,
Scott
Recensioni del prodotto
0
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Cliente fidato
1 month ago
Data di acquisto: 06/08/2024
Very compassionate, easy to work with, helpful. I am recommending real Insurance to the rest of my family,
CX
Real Insurance
1 month ago
Hi there,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Recensioni del prodotto
Recently purchased term life insurance. They were very helpful & it was easy to apply, answer a few easy questions & it was done.
I had my husband's funeral insurance with them & unfortunately I had
...
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0
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Cliente fidato
2 months ago
Data di acquisto: 18/07/2024
Great product knowledge
CX
Real Insurance
2 months ago
Hi there,
Thank you for taking the time to share your review with us. Please don't hesitate to reach out if you would like to discuss your policy in the future.
Kind regards,
Scott
Recensioni del prodotto
0
Condividi
Cliente fidato
2 months ago
Data di acquisto: 12/07/2024
.
CX
Real Insurance
2 months ago
Hi there,
Thank you for reaching out with your review and I am sorry to hear of any dissatisfaction that you might have.
I would appreciate the opportunity to understand your feedback and escalate your concerns on to the relevant team to review.
Can you please let me know a bit about your experience to assist me in passing your feedback on to the relevant team to look into and please let me know if you would like for our team to be in touch with you to discuss any concerns that you might have.
Kind regards,
Alisa
Recensioni del prodotto
Caller was lovely but my premium skyrocketed as soon as I mentioned a mild mental health problem in the past. Have received counter offers with little to no rise in premiums
0
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Cliente fidato
2 months ago
Data di acquisto: 08/07/2024
Very professional
CX
Real Insurance
2 months ago
Hi there,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Alisa
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.