Hi Peter,
Thank you for sharing your review with us, I am sorry to hear about your dissatisfaction in relation to our service.
As this is not the quality of service we expect our customers to receive, our team appreciates you bringing this to our attention.
I have escalated your feedback to the relevant team to look into, as we are always looking for ways to improve how we can assist our customers.
We appreciate you sharing your experience with us, if you have queries that you would like addressed, please let me know and I can arrange for one of our Senior team members to contact you.
Kind regards,
Scott