Hi there,
I am pleased to hear about your satisfaction, thank you for sharing your thoughts with us.
Kind regards,
Scott
Recensioni del prodotto
I’m very happy with the results
0
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AK
Andrew Kelley
1 year ago
Data di acquisto: 18/01/2023
Ciò che Andrew Kelley ha detto su Real Insurance:
The lady I spoke to first penny was curt and not friendly or welcoming and I got cut off when she transferred me
CX
Real Insurance
1 year ago
Hi Andrew,
Thank you for sharing your experience with us, I am sorry to hear about any dissatisfaction caused.
As this is not the service we expect our customers to receive, our team appreciates you bringing this to our attention.
I have passed along your review to our team to have your feedback investigated further.
Please let me know if you would like for one of our Senior team members to contact you regarding any outstanding queries you may have.
Kind regards,
Scott
Recensioni del prodotto
CX
Real Insurance
1 year ago
Hi Andrew,
Thank you for sharing your thoughts with us.
Please let me know if you would like to be contacted regarding your service feedback.
Kind regards,
Scott
0
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WD
William Dowson
1 year ago
Data di acquisto: 12/01/2023
Ciò che William Dowson ha detto su Real Insurance:
Very easy to use on line. Asked the right questions
CX
Real Insurance
1 year ago
Hi William,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Recensioni del prodotto
Value for money without excessive risk
0
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Cliente fidato
1 year ago
Data di acquisto: 13/12/2022
I was really emotional when I called you guys because I’ve never thought I’d have to do something like this for my father. Everyone that I talked to on the phone was understanding, kind and also very
...
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CX
Real Insurance
1 year ago
Hi there,
Thank you for taking the time out of your day to share your kind words with us.
We are pleased to hear that we have been able to provide you with assistance during a time of need and of the service that you received when speaking with our team members.
Kind regards,
Alisa
Recensioni del prodotto
The purchase I got for my father was really reasonable and I’m so happy it’s a payment plan.
0
Condividi
Cliente fidato
1 year ago
Data di acquisto: 10/01/2023
So polite and helpful was very impressed
CX
Real Insurance
1 year ago
Hi there,
We are happy to hear of the helpful service that you received when speaking with our team member and were left feeling impressed.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Recensioni del prodotto
Very impressed with the service and the price
0
Condividi
Cliente fidato
1 year ago
Data di acquisto: 09/01/2023
Customer Service Representative was very helpful, explained things in detail in plain English so that I understood the differences in the options that were available to me.
CX
Real Insurance
1 year ago
Hi there,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Recensioni del prodotto
0
Condividi
Cliente fidato
1 year ago
Data di acquisto: 06/01/2023
I got an instantaneous call after I plugged in my details to request infor for life insurance but the young man ( I’m not much older) seemed to want to waste time … I don’t understand why… but he too
...
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CX
Real Insurance
1 year ago
Hi there,
Thank you for sharing your experience with us, I am sorry to hear about any inconveniences that have been caused.
As this is not the type of service we wish for our customers to receive, we appreciate you providing us with your review.
For Feedback purposes, this has been passed to our team to look into.
Kind regards,
Scott
Recensioni del prodotto
CX
Real Insurance
1 year ago
Hi there,
Thank you for your review.
Please reach out if you would any assistance, we would like to assist.
Kind regards,
Scott
0
Condividi
HC
Hamilton Cowan
1 year ago
Data di acquisto: 03/01/2023
Ciò che Hamilton Cowan ha detto su Real Insurance:
Funeral Insurance explained very well. So helpful in meeting my needs financially.
CX
Real Insurance
1 year ago
Hi Hamilton,
Thank you for taking the time to share your review with us, we really appreciate it.
We are happy to hear of the great service that you received when speaking with our team member and that you have been left feeling fully informed of your cover.
Kind regards,
Alisa
Recensioni del prodotto
0
Condividi
Cliente fidato
1 year ago
Data di acquisto: 19/12/2022
Tried to do a home & contents quote online. Said to call & advise quote number. Called & lady advised they can’t look up quotes? So why does it tell you to call with quote number??!!
She put me thr
...
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CX
Real Insurance
1 year ago
Hi there,
Thank you for reaching out and sharing your feedback with us.
We are sorry to hear of your recent experience and apologise for any frustrations caused.
As this is not the service that we expect our customers to receive, we appreciate you bringing this to our attention and providing us with the opportunity to look into this further.
I have passed this matter on to the relevant team to review and be in touch with you to discuss further.
Kind regards,
Alisa
CX
Real Insurance
1 year ago
Hi there,
Thanks again for providing us with the opportunity to look into your experience in more depth.
I understand that our team have been in touch with you to discuss your feedback further.
Please don't hesitate to reach out if you require any assistance in the future.
Kind regards,
Alisa
Recensioni del prodotto
CX
Real Insurance
1 year ago
Hi there,
Thank you for reaching out and sharing your feedback with us.
We are sorry to hear of your recent experience and apologise for any frustrations caused.
As this is not the service that we expect our customers to receive, we appreciate you bringing this to our attention and providing us with the opportunity to look into this further.
I have passed this matter on to the relevant team to review and be in touch with you to discuss further.
Kind regards,
Alisa
2
Condividi
Cliente fidato
1 year ago
Data di acquisto: 15/12/2022
Better English speaking call centre staff.
Also too much back ground noise,
I suspect staff working from home ?
Call centre staff who can stop following and preaching the scripted screen read out a
...
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CX
Real Insurance
1 year ago
Hi there,
Thank you for reaching out and bringing this to our attention.
We are sorry to hear of any dissatisfaction caused during your recent experience and appreciate you providing us with the opportunity to share your feedback with the relevant team.
Please let me know if you would like for me to arrange for one of our team members to be in touch with you to assist you further regarding your policy.
Kind regards,
Alisa
Recensioni del prodotto
CX
Real Insurance
1 year ago
Hi there,
Thank you for sharing your feedback with us, we really appreciate it and have passed this on to the relevant team.
Kind regards,
Alisa
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.