TBRN Recensioni

Thank you so much for taking the time to share your experience! We're thrilled to hear that our contractors provided such attentive service and communication throughout the entire process!

Thank you for your 5 star review! We're glad to hear that you found our team polite, helpful and efficient and that the repair to your wall was completed to your satisfaction while leaving the area tidy!

Thank you for your wonderful feedback! We're delighted that you had a brilliant experience with us and we’re thrilled to hear that you found our contractor to be professional, charming and knowledgeable!

Good Afternoon Mr Robinson, Thank you for your review and for expressing your concerns. We sorry to hear of your negative experience with our contractor. Rest assured, we take customer feedback seriously, and your comments will be thoroughly investigated with the contractor in question. We understand the importance of rectifying issues promptly and would have welcomed the opportunity to address these with you when we reached out to you to inquire if the works had been completed to your satisfaction. We're glad to hear that you had a more positive experience with the kitchen fitter. Once again, thank you for bringing this matter to our attention. We value your feedback. Kind regards, Laura

We're glad to hear you found our contractor's work brilliant! Weather can indeed be an unpredictable factor, affecting schedules beyond our control, but we always strive to be as efficient as possible under the circumstances. Thank you for your understanding and for providing your feedback!

Good Afternoon, Firstly, I want to thank you for taking the time to provide your valuable feedback. Insights like yours are essential in helping us identify areas where we can improve. Regarding the delay you mentioned, I have carefully reviewed your file. From the moment we received your claim on the 29th February to the completion of the works on the 25th March, our aim was to act swiftly and efficiently. Our contractor was on site by the 2nd March, and we had the scope of works by the 7th, which was communicated to you and our client the same day. Following approval from our client, our contractor was authorised on the 11th March. The required apparatus had a 7-10 working day lead time, this led to works being booked for the 25th March, which were completed successfully the same day. We are committed to enhancing our communication to ensure customers are fully informed on the claim progress and I'll be sure both our Claims Team and the contractor receive your feedback, as part of our ongoing efforts to improve. We apologise for any inconvenience you experienced due to the communication issues. Despite the above, we're pleased to hear the repair work itself met your expectations! Should you have any further concerns or require additional assistance, please don’t hesitate to reach out either via email or phone (customerservice@tbrn.co.uk / 0151 909 2788) Kind regards, Laura

Thank you for sharing your positive experience! We're delighted to know that you found our team both professional and friendly and that the repairs were completed to your satisfaction. Our aim is always to provide helpful service and quality workmanship!

Thank you for your feedback! We're glad to hear that our communication and updates met your expectations and that you found our service quick!

Good Afternoon, Thank you for providing your feedback. We appreciate it, as it helps us to continuously improve our services. Having reviewed the file regarding the issue with the cables, I found that this matter was referred back to our client, who is responsible for coordinating with the company that installed the cables. Unfortunately, TBRN are not authorised to handle super fast utility cables, and therefore, we could not have undertaken these works ourselves. Our role was limited to emergency and reinstatement works only. Upon receiving approval from our client on 20th February, we promptly scheduled and completed the reinstatement works on 27th February. We also appreciate your comments regarding our contractor, we will be sure to pass on your compliments to them. Kind regards, Laura

Thank you for taking the time to leave your 5 star review! We're pleased to know that our team's punctuality, quality of work and cleanliness met your expectations!