Brastop US Recensioni

Hi there, I am sorry to hear that our delivery timeframes did not meet your expectations. For US tracked shipping we estimate delivery wint 10 working days after dispatch. This does not include any weekends or public holidays. Having reviewed your order I am pleased to see the international carriers were able to complete delivery within this timeframe. Nevertheless we appreciate your feedback and sorry for any disappointment. I am pleased to confirm that a refund for your returned items has since been processed and depending on your payment provider's processing times may take up to 3-5 working days to show on your original payment method. Thanks once more for sharing your valuable feedback. Best wishes, The Brastop Team

Hi there, I'm genuinely sorry to hear that you weren't satisfied with the fit of your purchases. Please accept my sincerest apologies for any inconvenience this may have caused. We have a 90 day returns policy where customers can return any items in their original unworn condition with tags on for a refund if not suitable. More information on our returns process can be found here https://us.brastop.com/pages/returns Additionally, please do not hesitate to reach out directly at support@brastop.com where a member of the team would be happy to provide guidance with our returns process. Best wishes, The Brastop Team

Hi there, Thank you for sharing your honest feedback with us. I am sorry to hear of your disappointment with our returns process. Our team has been working hard to improve the returns experience for our overseas customers. This includes establishing a standard return shipping fee that we hope is more cost effective than arranging to send a parcel with a carrier independently. This is a tracked and insured shipping service so that we can track your return parcel's journey and offers a faster processing timeframe. As this is an optional service, you can choose not to use the returns portal and post your returns in one parcel with a carrier of your choice, paying the carrier directly for any shipping costs. Your feedback is a valuable tool for us to identify areas for improvement, and we are consistently looking for ways in which we can improve the service that we offer our customers. My apologies once again for any disappointment and inconvenience caused, please do get in touch at support@brastop.com, should you require any further assistance and a member of the team will be happy to help. Best wishes, The Brastop Team

Hi there, Thanks for taking the time to share your thoughts and feedback with us. We’re grateful for your honest feedback and we’re glad you feel we’re on the right track! We hope to see you again soon! Best wishes, The Brastop Team

Hi there, We are incredibly grateful that you took the time out to leave us this feedback! Best wishes, The Brastop Team

Hi there, A massive thank you for taking the time to share such a wonderful review! Your kind words brightened our day, and we truly appreciate your support and recommendation. We hope to see you again soon! Best wishes, The Brastop Team

Hi there, We're overjoyed to hear that you had a positive experience, and we're especially grateful for your recommendation! We hope to see you again soon! Best wishes, The Brastop Team