Dear Mrs Smith
We are very sorry that our service did not come up to expectations for you. We send out all policy documents as soon as the policy is taken out, however in this case it appears that we were unsuccessful in doing so. We have put a copy of your policy in the first class post so you should receive it shortly. We have also sent the documents to your email address. Again apologies for any inconvenience caused.
Kind regards
Blue Badge Mobility Insurance
