Dear Customer,
Thank you for leaving us a review and your feedback regarding your recent purchase. We are sorry to learn of any disappointment incurred on this occasion for you. Should customers experience any issues with items purchased, customers are able to contact our customer service team via the 'contact us' page on our website. For any issues with orders reported to us, we do investigate this fully for customers, which may require us to contact suppliers, manufacturers, couriers and other departments. We aim to resolve any issues as quickly and efficiently as possible for customers. However if we are required to contact external teams this can take longer. We aim to provide an excellent level of service for customers
Kind Regards
Charlotte
