Hi Maggie - Thank you for taking the time to leave feedback on our website and services. We were disappointed to hear that you had a difficult time navigating our site and would like to apologise for the inconvenience we have caused you. Our site is quite new, and it's very helpful to have customers like yourself advise us about the flaws we need to address. As mentioned in our email to you, we have taken your indexing and headings suggestions on board and are working with our development team to create a more user-friendly search experience for all to enjoy. Once again, we're sorry our current search function caused you so much trouble. All the best,