Thank you for your review. We understand that the price you saw may have caused frustration, and we want to assure you that we are committed to providing high-quality products that truly reflect their value. Just to clarify, we checked with the supplier and the price listed on the import document was neither the retail price nor the cost price, we have asked for further clarification.
The Lupe vacuum is engineered with a patented suction intensifier, and its performance, build quality, and durability are reflected in its cost. Plus, it comes with an unmatched 5-year warranty which speaks to its performance and durability.
We appreciate your feedback on the shipping and apologize for any inconvenience caused. While we typically ship from the UK, in this case, it was shipped from the US due to unforeseen circumstances. We're sorry that we weren't more transparent about this, and we want to assure you that it was a rare occurrence and that we're taking steps to prevent this from happening in the future.
Please do not hesitate to reach out if you have any other concerns.
