Dear Customer,Thank you for your feedback, and we are sorry to hear you had a negative experience when booking with us. We take great pride in providing the highest level of customer service, and your feedback has been escalated to the training and development team. We have traced our communications with you, however, and are unable to find any correspondence where our representative informed you about the PCR TEST furthermore we would also like to inform you that you have utilized the ticket completely.Whereas the charges are concern – we hope you understand that being a travel agent we have to follow the airline policy and fare rules binding with the ticket. We would also be obliged if you could treat this instance in isolation and render us another opportunity to serve you better.RegardsFly Sharp