Hello Mr. Jacob Akerblom,
Thank you for taking the time to share your feedback and concerns. We sincerely apologize for the lack of cancellation notice upon pick up. Please send us an email to confirm the original method of payment at customercare@graylineofsanfrancisco.com. We have your booking information on file and we would like to get in touch with you to process this refund.
Thank you for your time and patience.
Sincerely,
Gray Line of San Francisco