Dear Nicole,
Thank you for sharing with us feedback from your trip to the San Francisco Premium Outlets. We sincerely apologize for the delayed departure, it is understandable that passengers have scheduled arrangements after the tour. This information has been discussed with management and the driver of your tour. Your comments are valuable towards helping us improve our product and services for future guests.
If you would like to share with us additional comments, feel free to email us directly at customercare@graylineofsanfrancisco.com.
Thank you.
Sincerely,
Gray Line of San Francisco Team