hello,
We sincerely apologize for the inconveniences you have experienced. There was a city-wide event during this weekend which caused major delays for our buses to navigate through the streets of San Francisco. We have added more buses to the loop and increased our frequencies to prevent these experiences from occurring. Your comments are valuable to help us improve our service and experiences for future guests. Thank you again for your patronage. If you would like to share with us additional feedback, do not hesitate to reach out at customercare@graylineofsanfrancisco.com.
Sincerely, Gray Line of San Francisco Team