Rockfish レビュー

Hello, Thank you for taking the time to leave us such a lovely review! We are so pleased that you enjoyed your seafood and found the service to excellent. We look forward to welcoming you back soon. Best wishes Team Rockfish

Hello, Thank you for taking the time to leave us such a lovely review! We are so pleased that you enjoyed your Mackerel and can't wait to hear what you make next. We look forward to welcoming you back soon. Best wishes Team Rockfish

Hello, Thank you for taking the time to leave us such a lovely review! We are so pleased that you enjoyed your Sardines and seafood. We look forward to welcoming you back soon. Best wishes Team Rockfish

Hello, Thank you for taking the time to leave us such a lovely review! We are so pleased that you enjoyed your seafood. We look forward to welcoming you back soon. Best wishes Team Rockfish

Hello, Thank you for taking the time to leave us such a lovely review! We are so happy to hear that you are pleased with your purchase and hope the recipient loves it just as much. We look forward to welcoming you back soon. Best wishes Team Rockfish

Hello, Thank you for taking the time to leave us such a lovely review! We are so pleased that you enjoyed your tinned goods. We look forward to welcoming you back soon. Best wishes Team Rockfish

Dear David, Thank you for taking the time to leave us a review. As discussed via email, we are terribly sorry that DPD were unable to deliver your parcel and didn't update you in good time. In line with food safety regulations, to prevent any illness, if your parcel does not reach you within 24hrs it is destroyed by the depot. The number you tried to call us on was a restaurant contact number, so I do apologise that we didn't receive your call. We have refunded you in full for your order and offered you a further discount code in the hopes that we would be able to provide you with a better service. Once again we are terribly sorry that this order caused so much disappointment, we do try our very best to ensure our customers receive an excellent service, but on this occasion DPD did not successfully deliver. If we can be of any further assistance moving forward, please don't hesitate to get in touch as we'd love to be able to resolve this matter for you. Best wishes Team Rockfish

Hi David, As mentioned that was the Exeter restaurants number, which is a separate entity to us, so we at the online seafood market unfortunately didn't receive your call or voicemail, I am terribly sorry for this. DPD are our chosen contractor, and most of the time they do their job well. However sometimes exceptional circumstances do happen, and they are unable to deliver, we are looking into what caused your failed delivery. We do often review our delivery performance and we are always looking at ways to improve our service. We are very sorry that you and your dinner party were affected. Best wishes Team Rockfish

Hello, Thank you for taking the time to leave us such a lovely review! We are so pleased that you enjoyed your tinned goods. We look forward to welcoming you back soon. Best wishes Team Rockfish

Hello, Thank you for taking the time to leave us such a lovely review. We are so pleased that you enjoyed your fish, we will pass your feedback about the Hake & delivery instructions on to the team to investigate further. We look forward to welcoming you back soon. Best wishes Team Rockfish

Hello, Thank you for taking the time to leave us such a lovely review! We are so pleased that you have enjoyed our seafood both online and in our restaurants, we are even more thrilled to hear that we made your top 3! We'll pass your comments about our flavoured butter on to the restaurant team for thought, our Lime pickle butter is always available online to enjoy at home too. We very much look forward to welcoming you back soon. Best wishes Team Rockfish