Hi, i have tried to call and had no luck getting through to you, please call me urgently. We have had no other contact from you besides this feedback.
Our delivery is kerbside, stated very clearly in both our t&c's and your delivery info email, the drivers are not insured to carry your goods.
The flooring received is solid oak, and is a natural wood product. If things are dropped or heavy things are scrapped across this you will leave marks, however I am concerned to hear how these were acclimatized yet still bowing.
As above please contact me on 0141 892 0449 ASAP so I can look into this with you. if you would prefer to email us I have sent one over, simply reply to this.