Sale Flooring Direct レビュー

Hi, I have both called and emailed today. We have no prior contact from yourself. Please contact me urgently via the email I have sent or via phone, I was unable to leave a voicemail as the phone was hung up. Damage should not be occurring and I am really eager to look into this with you.

Thank you for this feedback

Lovely to hear, thanks for taking the time to leave us this kind feedback

Hi, i have tried to call and had no luck getting through to you, please call me urgently. We have had no other contact from you besides this feedback. Our delivery is kerbside, stated very clearly in both our t&c's and your delivery info email, the drivers are not insured to carry your goods. The flooring received is solid oak, and is a natural wood product. If things are dropped or heavy things are scrapped across this you will leave marks, however I am concerned to hear how these were acclimatized yet still bowing. As above please contact me on 0141 892 0449 ASAP so I can look into this with you. if you would prefer to email us I have sent one over, simply reply to this.

Sorry to hear that you weren't able to use our flooring, but thank you for leaving us feedback regardless.

Hi Kenneth, your order was for 9m2 of Kronowall 3D Wall Panelling Mountain Hut Pine (k047) and 6m2 of Kronowall 3D Wall Paneling Mustang Slate (8475). This works out at: 6 packs and 5 boards of Mountain Hut Pine = 90.7625m2 4 packs 4 boards of Mustang Slate = 6.165m2 Our measurements do not include waste-age and is your responsibility to make sure you have included this in your calculations. Our friendly team are always able to take calls to double check any measurements and help you order the correct QTY's. Our delivery fee is a set charge, and is much less than what the couriers charge us. We thank you for this feedback regardless.

Hi Zara, really sorry to hear this. I've had a look into your order and you requested next day delivery for the 14th of October. The order was placed at 11:30 on the 13th, meaning we had to build and dispatch your order within 2 hours as our couriers pick up at 1pm. The couriers received this on the 13th and sorted this through their central hub, however due to an internal delay it was processed out of the hub later than planned. This arrived at your local delivery depot at 5am on the 15th. Pallex called you to advise you of this delay however there was no answer on your phone number, and so they left a voicemail. This would have been re-booked for a suitable date as per our T&C's but as there was no answer, they have had to assume the following day was suitable. The flooring was signed for on the 15th of October. This was left inside your garage as instructed. Please get in touch with me should you wish to discuss this further. I have also called this afternoon but could not get through.

Hi Stephen, I have been attempting to contact you, however thus far have had no luck. We have no contact from yourself to notify us of any damage, and the delivery was signed with a clean POD (no damage was noted at the time of delivery). We are unfortunately unable to rectify any damages if we are unaware of them. Please contact me urgently either by email reply (I have already sent on an email) or via phone (I have already tried ringing and left voicemails).