Thank you for your feedback, Erica, and I'm sorry you're experiencing this issue. Unfortunately, due to several supply chain challenges, there may be some particular/specialized items that are on backorder with different manufacturers or vendors. I absolutely understand and empathize with you regarding the frustration this causes. We have experienced our own frustrations with manufacturers/vendors who will set an ETA date, only to push the date back further, or in this particular case, simply not even provide an ETA - which can be the most unsettling. I have some great news for you! Our Customer Service team is awesome at suggesting quality-comparative corssover items. For those particular items on your order that are back-ordered or include delayed drop-shipped items, it would be our pleasure to guide you to available alternative products. Please call our team 800-538-4675 or email OrderNow@smeincusa.com so we can resolve this for you today. We are here to help. Thank you again for your feedback and we look forward to serving you soon.
