SME Inc. USA レビュー

Thank you for your feedback! While we do everything we can to ensure our orders are delivered to the correct address, we can not guarantee that the carrier – in this case FedEx – will deliver the package correctly. One of our managers contacted your assistant clinical director about this shipment and we will notify your local FedEx terminal about this repeat problem. Additionally, we will file a claim with the carrier and we’ll be reshipping this order to you today. We’re sorry for the inconvenience and hope this does not continue to be a problem. Please contact us directly should you continue to have problems so we can take immediate action. Thank you!

Thank you for your feedback! Carriers do not let shippers know if/when a package is delayed/lost, but we’re quick to find a resolution when we’re alerted by our customers. In this instance, it appears that UPS lost your package. We’ll file a claim and we’ll ship a replacement order out to you today. Thank you for reaching out, and we apologize for the inconvenience.