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Hi John, Thanks so much for giving us this feedback. It's incredibly valuable to us to allow us to reach and maintain a high standard of operation. We are aware of the issues encountered with the coaches at the weekend and are working closely with the coach provider to find out exactly what happened and why the incorrect coaches were sent. Please accept our apologies for the distress this issue caused, and please rest assured that we are doing everything to make sure nothing like this happens again. If you would like to chat through this further, please give us a call or drop us an email at hello@sportsbreaks.com and one of the team will be happy to assist. Hope to see you on another trip very soon!