Thank you very much for taking the time to give us your feedback.
We are very happy that you were pleased with the service you received from Bakerdays and it was great to read your comments.
We are very sorry that you felt our product was a little expensive. Our cakes are produced by Artisan Bakers and we pride ourselves in using only the highest quality ingredients, including real butter for the buttercream and Belgian chocolate for our chocolate chip cake. Each recipe has been created just for us to produce a cake that tastes home-made.
Each cake is individually finished by hand by our quality driven team within production and we have also taken our time to find and provide the best packaging we can to ensure each cake reaches you in perfect condition. The letterbox cakes are also sent out in a keepsake tin which protects them during transit but also gives the recipient something to keep after the cake has been eaten. Also, we make our cakes on the day we dispatch them and they last for 2 weeks if stored in a cool, dry place.
We value all feedback, positive and negative, as it helps us to grow and develop to provide the best service we can to our customers, so thank you again for your time.
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If there is anything I can help you with in the future, please do not hesitate to contact me by email on kim@bakerdays.com or on 01623 867160.
Kind Regards
Kim Talbot
Customer Service Advisor
Bakerdays
