Thank you for your recent order and feedback. I'm sorry that we didn't respond to your original email, we have checked our system and can't find any record of receiving it. We will review this with our technical department to ensure everything is working correctly our end. I can see that my colleague, Chloe, has been in touch with you and arranged for a replacement order to be despatched today, 10th May by Royal Mail Special Delivery. This will be delivered tomorrow, Friday 11th May before 1pm. Once again I'm sorry for the inconvenience and the delay in receiving your order. Dan @ Eternal Skincare.
