Thank you for your feedback and recent order, I’m sorry to hear that your order has not arrived. I can confirm your order was received and despatched on the 3rd December to the USA by Royal Mail Tracked & Signed. The delivery aim for this service is 5-7 working days. As the parcel (
RF029614760GB) has left the UK, it is likely the shipment is being processed by customs in the USA and more information will be available once the parcel has been cleared. Unfortunately there is no timeframe on how quickly this will be completed and there are still delays due to COVID-19, however I hope that the shipment will be released soon. The postal services will class the item as lost once 20 working days after the due delivery date has passed, therefore if there has still not been an update with your order by 13th January, please let me know and I will issue a refund. Apologies for the delay in receiving your order, hopefully it will be with you soon. Dan @ Eternal Skincare.
