Matthew we are sorry to hear about this. Our Courses are delivered to the highest standard possible with accredited trainers delivering them . After every course, our trainers give feedback to ourselves this includes how every delegate act , performs, and co-operates during our remote courses. During this course, our trainers said that you did not participate at all and was continuously told that the trainer could not see you . This is not only unfair on our trainers but unfair all other delegates which were trying to learn . We hope that you gained all knowledge which you needed to do so from Know How – Training , we appreciate your time and effort into completing this course . Your feedback will be takin into a count for and we will try to improve any areas of concernThank You Know How Training & Consultancy