Thank you for your kind review. We are happy to have been of service to you!
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신뢰할 수 있는 고객
4 years ago
구매일: 12/02/2019
I was not at all happy with their service. There were errors on the outgoing labels which meant my suitcase was not waiting for me when I arrived at the hotel. In fact it was another five days befor
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Luggage Mule
4 years ago
We appreciate you taking the time to leave an honest review. It is highly regrettable to us that the service we offer did not run smoothly for you. It is rare that things do not go as organised but whatever the situation we always make sure we see it though to the best conclusion possible.
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DT
David Taylor
4 years ago
구매일: 27/08/2019
Luggage Mule에 대한 David Taylor의 의견:
Did everything they agreed to do on time as required. very friendly helpful staff
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Luggage Mule
4 years ago
Thank you for your review. We are really pleased to have been of service to you.
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신뢰할 수 있는 고객
4 years ago
구매일: 06/09/2019
First time i have used luggage mule certainly use them again.
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Luggage Mule
4 years ago
We are delighted to have been of service and welcome the opportunity of helping you again in the future.
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신뢰할 수 있는 고객
4 years ago
구매일: 12/09/2019
The service is very good. I had some issues with the delivery address, and the supporting team helped me to sort it. Pick up and delivery on time. Very well recommended
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Luggage Mule
4 years ago
Thanks so much for taking the time to leave us a review. We are very glad to have been of service to you.
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CW
Christopher Woodhouse
Weybridge
4 years ago
구매일: 17/08/2019
Luggage Mule에 대한 Christopher Woodhouse의 의견:
The service went well and there were no problems. The packageing information was clear and made sure that I labels it correctly. I have given 4stars as you have to wait in all day for collection and d
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Luggage Mule
4 years ago
Thank you for taking the time to leave us an honest review. We take all comments on board and are always trying to better our services where we can. We are very happy to have been of service to you.
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신뢰할 수 있는 고객
4 years ago
구매일: 08/09/2019
They lost my bag. Been waiting over 12 days for delivery. No updates, no service even cant get through to talk to anyone when on the phone. Lost very valuable baggage and am hoping to get money back a
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Luggage Mule
4 years ago
Thank you for taking the time to leave us a review. On rare occasions delays are experienced and in these situations we work continuously to get them resolved and the luggage delivered. We understand that this is an inconvenience to our customers but we do keep them up to date with all the information we have passed to us from the couriers. We make daily checks and respond to our customers within 24 hours where ever we can. We supply tracking online to customs so they too can keep an eye on the movement of their luggage via our website or direct with the courier. To make a claim on insurance all our customers have to do it put it in writing via email with the details.
제품 리뷰
Didnt provide any customer service. Lost valuable baggage
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Luggage Mule
4 years ago
Thank you for your feedback. Each and everyone of your communications have been answered and we will continue to work with you and the courier to a satisfactory conclusion.
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GH
GLENYS HUMPHRIES
4 years ago
구매일: 19/03/2019
Luggage Mule에 대한 GLENYS HUMPHRIES의 의견:
Whilst tracking our luggage we were notified that the luggage was "incompatible in transit" as new customers this worried us but even though you had stated that we should let you know immediately if w
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Luggage Mule
4 years ago
Thank you for taking the time to leave us a review. We regret that our phone lines were down at the time you were using our services, this issues has now been rectified. We recommend using strong clear tap on our instructions so laminating is not essential as a lot of people can't do this. Depending on the courier return labels are not always released before our customs head off on their vacations so we have to send them as soon as they are.
제품 리뷰
I have already given you this information why is it being asked for again here.
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Luggage Mule
4 years ago
Thanks again for your review and comments.
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WG
William Gibson
4 years ago
구매일: 29/08/2019
Luggage Mule에 대한 William Gibson의 의견:
Spot on. Did exactly what it said on the tin.
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Luggage Mule
4 years ago
Thank you for your review! Glad to have been of service.
제품 리뷰
Worked. Nothing went wrong.
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Luggage Mule
4 years ago
Many thanks, we hope to assist you again in the future.
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공유
EG
Elizabeth Gardner
4 years ago
구매일: 27/08/2019
Luggage Mule에 대한 Elizabeth Gardner의 의견:
Very reliable - great experience. Used Luggage Mule 3 times - for UK to UK, Spain to UK, and UK to USA - it's a wonderful service.
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Luggage Mule
4 years ago
Thank you ever so much for your review and your continued custom. We are very happy to be of service to you.
제품 리뷰
Reliable and less expensive than the other companies I looked at - I've used Luggage Mule 3 times so far and will again.
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Luggage Mule
4 years ago
Many thanks indeed and we look forward to helping you again in the future.