Really terrible, won’t use again. Parcel force is not really customer friendly. They first attempted delivery where I wasn’t even contacted and had to chase them
Info
Luggage Mule
4 years ago
Thank you for review. When you place an order you are required to select the desired delivery date on this occasion our provider Parcel Force attempted delivery a day early. What they do if no one is available to take delivery is leave a calling card with instructions on how to arrange a re delivery. This could have been arranged for the next working day.
제품 리뷰
As I said, parcel force is terrible (the company they use for delivery). They have only automated calls which are far from helpful
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Luggage Mule
4 years ago
Thank you for your feedback with regards to one of our suppliers which we of course have taken on board.
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공유
WF
Wilna Loxley Ford
4 years ago
구매일: 01/09/2019
Luggage Mule에 대한 Wilna Loxley Ford의 의견:
Everything went very smoothly. Pick up happened between 8 and 9, delivery was just after 9. I will use your service again. Good prices and the app went fine.
The only problem I had is that I booked a
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Info
Luggage Mule
4 years ago
Thank you for taking the time to leave us a review. We apologise your labels link was not working?
제품 리뷰
Good service well executed
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Luggage Mule
4 years ago
Many thanks for your review!
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공유
신뢰할 수 있는 고객
4 years ago
구매일: 28/08/2019
Fast, cheap and effective
Info
Luggage Mule
4 years ago
Many thanks for your review. Glad to have been of service!
제품 리뷰
Cheap, fast and effective
Info
Luggage Mule
4 years ago
Many thanks for your review.
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공유
신뢰할 수 있는 고객
4 years ago
구매일: 23/07/2019
The service and price were very good will use them again.
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Luggage Mule
4 years ago
Thank you for your review. We are glad to have been of service to you!
제품 리뷰
Price good cheaper than others.
Info
Luggage Mule
4 years ago
Thank you for your review!
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공유
신뢰할 수 있는 고객
4 years ago
구매일: 28/01/2019
Nice people, good work.
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Luggage Mule
4 years ago
Thank you ever so much for your kind review. We always do our best to look after all our customers to the best of our abilities.
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공유
신뢰할 수 있는 고객
4 years ago
구매일: 09/08/2019
I was concerned as I've never had to send luggage abroad before. The instructions were clear at each step. The pick up was prompt and the tracking option on the account was helpful. I have been notif
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Luggage Mule
4 years ago
Thank you for your review. We are delighted to have been of service to you; thank you for your custom.
제품 리뷰
Very useful service. Will recommend in future.
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Luggage Mule
4 years ago
Thank you. We are very pleased to have been of assistance!
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공유
신뢰할 수 있는 고객
4 years ago
구매일: 03/07/2019
You have one job. Deliver a bag on time. Used them twice and both times bag arrived a day late meaning I had to buy clothes. But no compensation as LuggageMule'standards are low and don't consider a b
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Info
Luggage Mule
4 years ago
Thank you for taking the time to leave us a review. In light of your experience we have updated our delivery times to this particular area to avoid a similar situation happening again. We are pleased to inform you that our phone lines which were we experiencing technical difficulties with are now back up and running.
제품 리뷰
Used them twice. Bag delivered late both times. Had to buy clothes for me and the family both times but they're not interested as a bag isn't late until 3 days have passed. No idea why they ask for an
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Luggage Mule
4 years ago
With the new procedures we have put in place we hope that you will feel you can use Luggage Mule again in the future.
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공유
NM
Neil McAllister
Leslie
4 years ago
구매일: 02/08/2019
Luggage Mule에 대한 Neil McAllister의 의견:
Still not received case or reply from e-mails, hoping to get reply this week
Info
Luggage Mule
4 years ago
Thank you for your review. We are in direct communication and will continue to help you through to a satisfactory conclusion.
제품 리뷰
Cant say as I have heard no reply since the tracking system stopped working
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Luggage Mule
4 years ago
We are in direct communication which you have replied to and will of course continue to stay in touch to complete your shipment. We are on hand to help in any way we are able to.
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공유
신뢰할 수 있는 고객
4 years ago
구매일: 05/08/2019
Perfect service, super quick and my luggage arrived even faster than I thought. I can only recommend it :)
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Luggage Mule
4 years ago
Many thanks for your review. We are delighted to have been of service to you.
제품 리뷰
Super quick and easy service!
Info
Luggage Mule
4 years ago
Thank you for your custom. We are happy to have helped!
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공유
NN
Nnaemeka Nwani
Guisborough
4 years ago
구매일: 28/07/2019
Luggage Mule에 대한 Nnaemeka Nwani의 의견:
At first, responses were slow and I felt they could miss picking up my luggage and hence I'd miss my train. So, I sent some angry messages. Eventually, they came through right on time, picked up my lu
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모두 읽기
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Luggage Mule
4 years ago
Thank you for your honest review and useful tips to other potential customers. We are delighted to have been of service to you. We do respond as quickly as we can within our working hours and always strive to do so within one working day.
