We sincerely appreciate you taking the time to provide us with your valuable feedback, which includes both positive and constructive comments. In order to utilize the FREESTRAP code, it is necessary to select a strap and apply the code at the time of checkout to receive the discount. Regrettably, as you did not add an extra strap to your order, it was not included in the shipment. We did offer a solution that may have been feasible for you, but we understand that it may not have been possible for you to consider at this time. We thank you for your understanding and patience.
Best regards,
The Nordgreen Team
